Free shipping & returns on all U.S. orders.

SHIPPING + RETURNS


Shipping

We offer the following shipping options:

Standard (3-5 business days) - Complimentary
Overnight (next business day, if ordered before noon) - $30

Shipping times kick in when your item(s) have left our warehouse. For Overnight orders, we process your order on the same day if ordered before noon local time. All other orders will be processed and shipped by the following business day (pending credit verification). Processing and delivery times do not include Saturdays, Sundays and holidays. Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages.  The Hark+Hammer offices will be closed on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving/Black Friday, Christmas Eve, Christmas Day and New Year's Eve.

Where We Ship
We currently only ship within the USA. Additional countries coming soon. We do not ship to PO boxes or freight forwarders.

Tracking Your Order
Once a purchase has been made, an email confirmation will be sent to the email address provided at checkout. Another email containing your tracking number will be sent once your order has been shipped and is en route to your door. Your tracking number is also available in your account. 
Lost and Damaged Items
Please contact help@harkandhammer.com immediately with any issues or concerns regarding your order. Please make sure that your order is shipping to a secure location, as once the package has been delivered to the correct location we cannot be responsible for lost or stolen packages. 

 

Return Policy

Hark + Hammer offers free returns for items in new un-worn condition with tags attached within 14 days of your receipt of shipment with the exception of sale items, which are final sale. We do not offer exchanges. If you'd like to exchange an item, please return the original items for a full refund and place a new order. To complete a return please follow the steps below. 
  • Please send an email to help@harkandhammer.com with your order number, explaining your reason for return or exchange. Once your return or exchange has been approved we will send you a return label via email.
  • Print out the return label and repackage your merchandise with all original packaging and tags.
  • Please drop the package off at the nearest USPS location.
  • Within 2-3 days of our receipt of your return, you will receive an email that your return is being processed. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days for the bank to post the refund to your account.
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Terms and Conditions
Merchandise must be in new un-worn condition with tags attached and must be accompanied by the original receipt or invoice/order number.

 

Gift Return Policy
We are happy to make return arrangements for any item received as a gift. We will issue an e-gift card, which will be sent to you via email. The e-gift card will not expire. We do not offer refunds for items received as gifts. To make arrangements to return items received as a gift, please contact Hark+Hammer customer service at help@harkandhammer.com

 

Extended Holiday Shipping/Return Policy
We are happy to extend our regular 14 day return period during our holiday season. For gift orders placed on or after November 1st we will honor all returns postmarked to us by January 8th. To ensure that you received your order on time during a busy shipping season, all orders should be received by December 17, 2017 for guaranteed delivery by December 22, 2017.

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